Speaks your callers' language
Answers naturally in 30+ languages, so no caller is turned away.
AI Customer Service
AI customer servicethat actually resolves.
Most AI customer service tools route tickets. Lani resolves them. Voice, SMS, and email, answered in real time, qualified, booked, and closed out. Built for service businesses where every customer interaction is a revenue moment.
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AI customer support that books, pays, and follows up, across every channel.
How it works
Everything the front desk should do, done automatically
Voice that closes
Sub-second answer rate, natural conversational AI voice, full duplex interruption handling, and a real appointment booked into your scheduler before the call ends.
SMS + email at AI speed
Every missed call gets a text within 60 seconds. Every email gets a brand-voice reply. Every cold lead from 90+ days ago gets reactivated with conversational AI.
Customer experience AI dashboard
Channel-level conversion, cold-lead recovery, no-show forecasting, and your most-asked questions, surfaced in real time so you can see what your customers actually care about.
Built for real front-desk work
The everyday work your front desk does, handled automatically on every call.
Books while they are on the line
Writes confirmed appointments straight into your calendar in real time.
Takes deposits directly on the call
Collects a deposit or booking fee while the caller is still on the line, so appointments hold and no-shows drop.
Never miss a call again
Texts back within seconds when a call slips through, so the lead stays warm.
Every conversation, logged
Writes each call and its outcome to your CRM automatically.
Sounds human, not robotic
A natural voice that callers are comfortable talking to.
34%+ lift in booked appointments in week one, measured directly in your scheduler
100% inbound coverage, voice, SMS, and email all answered in real time
Sub-1-minute response across every channel, beats every human team
Cold-lead reactivation recovers customers your team forgot about
Multi-language: 30+ languages on day one for every interaction
Always-on AI analytics, no separate BI tool, no separate dashboard
HIPAA-grade handling available for medical verticals
Why it works
A front desk that never misses
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Voice that closes
Sub-second answer rate, natural conversational AI voice, full duplex interruption handling, and a real appointment booked into your scheduler before the call ends.
app.lani.ai · call
Incoming call
New caller · (415) 555-0148
Live transcript
Hi, do you have any openings this week?
We do — I can book you Thursday at 2:00. May I grab your name?
02
SMS + email at AI speed
Every missed call gets a text within 60 seconds. Every email gets a brand-voice reply. Every cold lead from 90+ days ago gets reactivated with conversational AI.
app.lani.ai · scheduler
Booking into your scheduler
Wed 10:00
Wed 2:30
Thu 2:00· selected
Fri 11:15
Appointment booked
Thursday 2:00 PM · written to your calendar and CRM
03
Customer experience AI dashboard
Channel-level conversion, cold-lead recovery, no-show forecasting, and your most-asked questions, surfaced in real time so you can see what your customers actually care about.
app.lani.ai · CRM
Written back automatically
Contact created
Name, phone, source captured
Call summary logged
Transcript + outcome attached
Appointment synced
Written to your calendar
Pipeline stage moved
Marked “Booked” automatically
Hear it in action
Listen to a call, start to finish
A real inbound call answered, qualified, and booked — no hold music, no voicemail.
Demo recording coming soon
Under 1 sec
Answer time
24/7
Always on
60-80%
of callers won't leave a voicemail
Every call
Logged to your CRM
Industry benchmarks and product facts — not individual client results.
Integrations
Works with the tools you already run on
Lani plugs into your existing CRM, calendar, payment, and phone stack. No rip-and-replace.
GoHighLevel
HubSpot
Salesforce
Stripe
Twilio
Google Calendar
Google Sheets
GoHighLevel
HubSpot
Salesforce
Stripe
Twilio
Google Calendar
Google Sheets
Calendly
Zapier
Slack
QuickBooks
Zoom
Mailchimp
Square
Calendly
Zapier
Slack
QuickBooks
Zoom
Mailchimp
Square
Frequently asked
Questions service business owners ask before going live
What's the difference between AI customer service and a regular chatbot?
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A regular chatbot answers FAQs and routes tickets. AI customer service, done right, actually resolves the customer's need: books the appointment, takes the payment, reschedules the visit, recovers the cold lead. Lani is the latter. It runs across voice, SMS, and email instead of a single chat window, and it's integrated end-to-end with your scheduler, CRM, and payment processor.
Which channels does Lani cover?
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Voice (inbound phone calls answered in under a second), SMS (inbound and outbound texts including cold-lead reactivation), and email (replies drafted in your brand voice). All three channels share one knowledge base of your business, so the customer gets the same answer whether they call, text, or email.
How does Lani compare to other AI customer service companies?
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Most AI customer service companies are built for enterprise contact centers, Zendesk add-ons, Salesforce extensions, $100k/year contracts. Lani is built for service businesses (med spa, dental, roofing, solar, home services) at $997-$1,497/month, deploys in 7 days, and includes the AI agents that actually do the work instead of just classifying tickets.
Can Lani handle complex customer support issues?
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Lani is configured with your business knowledge, escalation rules, and brand voice, so it handles the routine 80 to 90% of customer interactions autonomously and warm-transfers the edge cases to a human with full context attached. You decide where the escalation line sits.
How long does it take to go live?
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7 days. Day one is kickoff and knowledge base load. Days 2-3 are voice persona and integrations. Days 4-5 are the dial-test gate (Lani has to pass a 5-point first-call quality check before we let her go live). Days 6-7 are production cutover.
Stop routing tickets. Start closing customers.
A 7-day pilot pays for itself. No setup fee, no commitment beyond month one.