Speaks your callers' language
Answers naturally in 30+ languages, so no caller is turned away.
AI Call Center
Replace your call centerwith one AI agent.
Lani is artificial intelligence for call centers, purpose-built for service businesses. Every inbound call answered in under a second, qualified in real time, and booked directly into your scheduler. No queues. No hold music. No $4,000/month BPO bill.
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An AI call center built for service businesses, not enterprises.
How it works
Everything the front desk should do, done automatically
Sub-second answer, every time
No queues. No hold music. The caller hears a natural voice on the first ring, and the AI is already pulling context about their previous visits before they finish their sentence.
Infinite parallel capacity
Twenty calls hit at once during a marketing push? Lani answers all twenty in parallel. Your call center maxes out at the number of seats you're paying for, Lani never does.
Books, not just answers
Answering services take messages. Lani takes appointments. Real bookings in your real scheduler, with deposit collection on the call if you want it.
Built for real front-desk work
The everyday work your front desk does, handled automatically on every call.
Books while they are on the line
Writes confirmed appointments straight into your calendar in real time.
Takes deposits directly on the call
Collects a deposit or booking fee while the caller is still on the line, so appointments hold and no-shows drop.
Never miss a call again
Texts back within seconds when a call slips through, so the lead stays warm.
Every conversation, logged
Writes each call and its outcome to your CRM automatically.
Sounds human, not robotic
A natural voice that callers are comfortable talking to.
24/7 coverage at a fraction of a call center seat, most clients save $3,000+/month within month one
100% inbound coverage, sub-1-second answer, no calls escalated to voicemail
Books directly into your scheduler, no message-taking, no callback queues
Multi-location aware, routes by region, follows local hours, respects local policies
Quiet Hours add-on for after-hours coverage at a discounted minute rate
HIPAA-grade infrastructure available for medical verticals via Privacy Plus+
Real-time human transfer when the caller intent demands one
Why it works
A front desk that never misses
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Sub-second answer, every time
No queues. No hold music. The caller hears a natural voice on the first ring, and the AI is already pulling context about their previous visits before they finish their sentence.
app.lani.ai · call
Incoming call
New caller · (415) 555-0148
Live transcript
Hi, do you have any openings this week?
We do — I can book you Thursday at 2:00. May I grab your name?
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Infinite parallel capacity
Twenty calls hit at once during a marketing push? Lani answers all twenty in parallel. Your call center maxes out at the number of seats you're paying for, Lani never does.
app.lani.ai · scheduler
Booking into your scheduler
Wed 10:00
Wed 2:30
Thu 2:00· selected
Fri 11:15
Appointment booked
Thursday 2:00 PM · written to your calendar and CRM
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Books, not just answers
Answering services take messages. Lani takes appointments. Real bookings in your real scheduler, with deposit collection on the call if you want it.
app.lani.ai · CRM
Written back automatically
Contact created
Name, phone, source captured
Call summary logged
Transcript + outcome attached
Appointment synced
Written to your calendar
Pipeline stage moved
Marked “Booked” automatically
· Med Spa + Dental
High-ticket consultations, deposit collection, HIPAA-aware handling. The AI receptionist books the consult, takes the deposit, and texts the directions, all without your front desk picking up.
· Roofing + Solar + Home Services
Storm-day call volume that breaks a normal call center. Lani answers every inbound, qualifies the project, and books the on-site estimate while your competitors' phones are still ringing.
Hear it in action
Listen to a call, start to finish
A real inbound call answered, qualified, and booked — no hold music, no voicemail.
Demo recording coming soon
Under 1 sec
Answer time
24/7
Always on
60-80%
of callers won't leave a voicemail
Every call
Logged to your CRM
Industry benchmarks and product facts — not individual client results.
Integrations
Works with the tools you already run on
Lani plugs into your existing CRM, calendar, payment, and phone stack. No rip-and-replace.
GoHighLevel
HubSpot
Salesforce
Stripe
Twilio
Google Calendar
Google Sheets
GoHighLevel
HubSpot
Salesforce
Stripe
Twilio
Google Calendar
Google Sheets
Calendly
Zapier
Slack
QuickBooks
Zoom
Mailchimp
Square
Calendly
Zapier
Slack
QuickBooks
Zoom
Mailchimp
Square
Frequently asked
Questions service business owners ask before going live
Is this a real AI call center or just a chatbot with a phone number?
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Real AI call center. Lani runs full-duplex voice AI with sub-second answer latency, real-time interruption handling, per-business voice personas, and the ability to book, take payment, transfer to a human, and write back to your CRM during the same call. It is a complete replacement for a traditional call center seat, not a script-driven IVR.
How does artificial intelligence in a call center handle complex calls?
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Lani is trained on your specific business knowledge, services, pricing, hours, policies, escalation rules, so it handles the common 80 to 90% of calls fully autonomously. For the rest (legal issues, complaints, unusual requests), Lani recognizes the intent and warm-transfers to a human in real time, with full context. The escalation rules are your call.
How does this compare to a traditional call center or BPO?
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A BPO costs $3,000 to $8,000/month per seat, requires training, has turnover, and caps at the number of seats you pay for. Lani is a flat subscription, never turns over, handles infinite parallel calls, and answers in under a second 24/7. The ROI is usually obvious inside the first 30 days from recovered bookings alone.
Can the AI take deposits or payments on the call?
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Yes. The Lani Pay add-on lets the AI send a secure pay link by SMS during the call and confirm the deposit before hanging up. The booking is held against the deposit so no-shows drop dramatically.
What if I already have a small in-house front desk?
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Lani works alongside them. Your team handles walk-ins, complex cases, and human-required moments. Lani handles overflow, after-hours, weekends, and the inbound calls that would otherwise go to voicemail. Most clients keep their human team and let Lani add capacity instead of replacing.
Stop paying for a call center.
7-day pilot, no setup fee. The AI answers your phones by the end of this week.